FAQs | Ducks in a row T.O.

How do you wrap things?

Your possessions are as valuable to us as they are to you. We give each item the care it deserves using a combination of paper, bubble wrap and shrink wrap to nestle your treasures safely in cardboard boxes, or reusable moving boxes. If you are comfortable with it, we can also use linens/clothes/pillows/blankets for padding. We can also use previously loved cardboard boxes and paper/bubbles if waste is a concern for you.

Can you help me sell the things I want to get rid of?

Absolutely! Chances are whatever possessions you’re willing to part with are on someone else’s wish list. We have access to a number of sites that will donate, sell or simply offer up items to the universe so that interested parties can swing by your home and pick them up from a secure location. No need to deal with back and forth.

What do you suggest I do with everything?

Decluttering and moving are major milestones that are often accompanied by stress and a whole boatload of emotions. In the beginning stages of a project we get to know you and your individual personality. We proceed with the plan that best suits the project. Moving isn’t the most ideal time to make tough decisions and we understand that. We encourage you to lessen your stress by making those decisions when you are unpacking. Of course, we would welcome the chance to be there to help you through that as well.

How long will the job take?

Projects are like snowflakes - no two are alike! During our consultations we like to get access to all the nooks and crannies of your space to see what’s behind closed doors. Once we’ve done an in-person consultation, we’ll formulate a workback schedule and create a game plan that maximises our time and individual talents. We know how busy you are and we always do our best to work with your schedule. The important thing is to get the job done with the least amount of interference from us.

How does it all work?

Simply contact us to inquire about your job. We’ll then coordinate a free intake call to find out more about your project. Once you’ve decided to move forward, we’ll send you a clearly outlined step-by-step guide that will answer all of your questions.

How do you price your services?

Our pricing is based on an hourly fee and the type of job. We will come out and see your space, evaluate, and present you with an estimate. We will share all costs associated with your job upfront.

What happens to the stuff that I no longer need?

You’ve made the emotional decision to part with some belongings. Congratulations! Not only will that lighten your load, but there are many people out there who will benefit from your transition. With our years of experience, we know what has value in today’s market. We can supply you with contacts, and even help coordinate the sale of your items. If donation is the route you want to go, we’ve got you covered. We have a team that can collect donations and get it all where it needs to go. If you only have a small amount to donate, we can personally drop it off to a donation centre for a nominal charge.

How do you pack my fine art, sculptures, china, crystal, etc.?

The cherished pieces that give your home its character have been curated by you with care and investment, even if their value is purely sentimental. Our team ensures each item receives the same time and effort during the packing process so that everything arrives at your new home intact. We use a combination of packing material ranging from shrink wrap and bubble, to flat picture boxes depending on size and weight. Smaller items can be packed in china boxes which provide double walled protection. We recommend specialty companies for items that we feel are out of our scope.

Are you insured for damage?

Yes, we are insured. We have worked with everything from crystal, Sterling, family china and priceless collections. We take great pride in our respect and care of your precious treasures. We will arrange for the purchase and delivery of all moving supplies from the basics like boxes, tape and paper, tissue paper, bubble wrap and large picture boxes. If you are moving, we will remind you to collect all jewellery, money, important documents or current paperwork and have it with you during the packing/staging/open house process so that your mind is easy.

Why should I pay you to do something that I can take care of myself?

Great question! But first think about how many times you have started the job in question only to become overwhelmed, interrupted or distracted by the fun idea of buying fun new organising bins and then overspending. What is your time worth? When you hire us, we finish the job. We remove the task (and all the accompanying stress) from your to-do list. We approach your project with fresh eyes and professional skills. This is not a passtime for us, it’s our expertise! Think of this way: you wouldn’t try to take on rewiring your home - you’d hire a professional. Once we’ve finished, instead of asking why you hired us, you’ll be shouting it from the rooftops: “Why did it take me so long to hire you?!”

Can you purge and pack at the same time?

Purging and packing are two very different processes. The pressure and emotion involved in purging should be as far removed from your actual packing job as possible. If you know that you have a lot to get rid of before your move, please let us know. We’ll make sure that we arrange time for that so things run smoothly on the day we come to pack. If you’re having trouble deciding what should stay or go, we encourage you to pack and take it with you. Decisions become much clearer and easier once you’re in your new space and not stressed by the move.

What about short or long term storage?

If your home is being staged, they will shift furniture within the house as per the stager’s notes. If we’ve packed belongings you require storage for during the selling process, we can arrange for the movers to transport items to your garage, or into short or long term storage. We can also assist with coordinating storage, whether you only need it until the open house process is over and you’ve successfully sold your home, or if you’re moving into a rental and require long term storage.

Do I have to be home while your team is working in my home?

A lot of our clients are surprised by the fact that we work unsupervised the majority of the time. Here is the thing - your time is valuable. The idea is to remove stress and ease your load. Once you’ve briefed us on what your priorities are for the space, we will send you on your merry way while we sort and categorize all of your items. When we’ve finished creating your own personal ‘store’, we’ll ask you to join us to ‘browse’ and make the decision to keep, toss or donate/sell your items. We’ll be there to offer our support and professional suggestions in case permission is the only thing holding you back!

Can you arrange movers?

Absolutely! Let us take one more thing off your to-do list. We work with very reliable moving companies.

What if I need junk removal?

We have contacts for that too. Our dependable and courteous team that will not only take items you no longer need, but will drop off donations as well.

How many people work with you?

We tailor the team to the task. We have a consistent team of four people with a crew ready and able with each new project we take on.

Do you wear a mask?

Although provincial mandates have officially been lifted, we remain sensitive to your individual needs and feelings. As long as you are comfortable and our team feels that physical distancing is possible, we will go without masks. Having said that, we always arrive with masks so that if the atmosphere changes, we are ready.

Do you get the boxes for me?

We can absolutely arrange to get boxes and other packing materials for the job. If you prefer to use previously loved boxes and paper, we do our best to accommodate.

What are your services?

We offer complete move management services. If you’re putting your home on the market, we will declutter ahead of your space being staged and arrange a team to move furniture as per the stager’s notes, as well as shift boxes into a designated storage space. If you don’t have room on the premises, we can arrange storage for you. Once sold, we can arrange movers, and we will pack all of your belongings. Why stop there?! We can also be available on the other end for unpacking and organising. Not moving but feeling overwhelmed with clutter? We can come into your home and help you get out from under, and implement some organising strategies to give you back control.

What geographical areas do you service?

We service Toronto and surrounding areas including; Thornhill, Richmond Hill, Markham, King city, Aurora, Mississauga, Oakville, and cottage country.

What is the difference between hiring an organizer versus the moving company to help me pack?

We treat everything as our own and take time to pack fragile items carefully. As we are packing we consider the unpacking stage making sure that like-items are kept together.

Can you help with hoarders?

With the advent of shows like “Hoarders”, people have been given a window into the lives of people who create physical barriers from the world with their possessions. One of the most consistent things we hear from our clients is “I bet this is the worst hoarding you’ve ever seen!”. What’s important to note is that hoarding is a very serious mental disorder that can endanger the lives of those suffering from it. There is almost always an underlying past trauma at the root of the urge to hold on to everything, and they require trained professionals to help. We have such people in our industry and we can absolutely recommend names if you or someone you care about is facing difficulties.

How do you know where everything goes?

We have packed, unpacked and organized many homes. We design sustainable solutions catered to you and your family’s needs. We begin with a walk through of the home before unpacking and get a sense from you as to where they would like things or how you had things in your previous home. From there we start our unpacking and organizing process.

Frequently Asked Questions (FAQs).

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